Support

How to get help with your account, a payment or a payout, and how to stay safe from impersonators.

Get help

Open Help in the left menu of your dashboard to contact the team. Include your account ID and a screenshot.

Fixes for login problems, orders that do not go through and payments or payouts that have not arrived.

To get the fastest answer, tell us:

the account ID (shown next to the account name, for example defb…82f5);
what happened and when, with the time zone;
a screenshot of the screen or error;
for payments, the order ID and transaction hash; for payouts, the payout date and wallet.

Only pay through checkout inside the Backed app. Every order gets its own deposit address that is valid for 15 minutes.
Check you are on the real Backed domain before you log in.
Use a password of at least 10 characters that you do not use anywhere else. Change it in Settings.

Last updated 26 September 2026