Troubleshooting

Click Forgot your password? on the log-in page, enter your email and follow the link we send. Check spam if it does not arrive within a few minutes.

Find the confirmation email from Backed and click the link. You cannot buy an account until your email is confirmed.

Use Log in with Google on the log-in page. Your account has no separate password unless you set one.

The token does not meet the trading requirements, its price is stale, or your order would pass a limit. The panel shows the reason under the button.

Check leverage, exposure and margin. The order may exceed the limit for that asset class, your total exposure or your margin cap. On funded accounts, forex, indices and commodities are closed to trading around tier-1 news.

Refresh the page and check your connection or VPN. If a market's price feed is stale, new orders on it are paused until prices resume: this protects you from bad fills.

Checkout tracks the payment through Payment detected and Confirming. Bitcoin and some networks take longer to confirm. If the status is underpaid, send the rest to the same address before it expires. If you paid after the address expired or on the wrong network, contact support with the order ID and transaction hash.

Try another card or pay with crypto. Some banks block payments to trading services; your bank can approve it.

For crypto, open the transaction hash from your payout history in the explorer for that network, and check your wallet is showing the right coin on the right network. For Rise, check your Rise account: bank withdrawals from Rise follow Rise's own timings.

Reviews finish within 24 hours. If it has been longer, contact support from Help with the account ID and the time you requested it.